Questions beforeyou set out.

Use the booking button on the individual experience page when online booking is available. For private groups and tailored day experiences, send an enquiry with your preferred date, group size and any special requirements.

Yes. Many boat tours, city walks and nature experiences can be arranged privately. Availability depends on guides, boats, weather and local partners, so early enquiries are recommended.

Minimum numbers vary by product. Some public departures may be cancelled or rescheduled when too few guests have booked; any product-specific minimum or guaranteed-departure rule is stated before payment.

Each activity page lists its inclusions. These may cover guiding, safety equipment, transport, food or hot drinks; anything not listed should be considered additional.

Yes. We can coordinate multiple boats or guides for companies, cruise groups and private occasions. Tell us the group size and preferred experience so we can prepare a safe, realistic plan.

Usually, yes. Rain, snow and changing light are natural parts of travelling in Trondheim. We adapt the pace and route where possible, but safety—not sunshine—determines whether a tour can operate.

Wear warm layers, a wind- and waterproof outer layer, hat, gloves and insulated footwear. Avoid relying on one very thick layer; several layers are easier to adjust during activity and rest.

It is normally cooler on the water than ashore. Bring a windproof or waterproof jacket and warm layers even on a pleasant day. Blankets or sheepskins are available on selected tours, but they do not replace suitable clothing.

Wear stable footwear with good grip. Hiking boots or sturdy walking shoes are recommended for forest, snowshoe and pilgrim experiences; boat guests should use flat, secure shoes.

Northern lights can never be guaranteed. Visibility depends on solar activity, cloud cover and local light conditions. We focus on creating a memorable winter evening even when the aurora does not appear.

Ravnkloa is at Munkegata 66. Meet by the benches near the Last Viking statue and use the pontoon on the right-hand side. We are not the Munkholmen ferry.

Meet at the pontoon in the middle of the Brattørkaia harbour basin. Allow extra time to locate the correct quay and arrive at least 15 minutes before departure.

Fishing tours with Ranja normally meet at Kai 68. Walk onto the floating pontoon beside the large glass barge; Ranja will be moored there. Always check your confirmation in case operational conditions require another quay.

No. City walks may start at Ravnkloa or Kafe Skuret, while forest and pilgrim experiences may begin at Ilaparken, Smistad, Skansen or another stated trailhead. The correct location is included with every booking.

Yes. Arrive 15 minutes before departure unless your confirmation says otherwise. Tours cannot always be delayed for late arrivals because boats, transport and other guests follow a fixed schedule.

Yes. Required safety equipment is provided on boat tours, and guests receive instructions from the skipper. Follow the crew's directions throughout boarding, the voyage and disembarkation.

Accessibility varies considerably. Traditional boats require stepping down onto a pontoon and into the boat, while forest paths and heritage buildings may have uneven ground. Contact us before booking and we will assess the specific experience with you.

It depends on the activity, duration, weather and child. Fixed requirements are shown on the relevant product page—for example, Munkstigen Via Ferrata has minimum age and height requirements. Ask before booking if you are uncertain.

Yes. All guests must have suitable personal travel and accident insurance valid for the booked activity. For hiking, pilgrimage and Via Ferrata products, the policy should include personal accident and evacuation cover appropriate to the activity.

Please tell us about relevant mobility, allergy or health considerations before booking. We cannot provide medical advice, but we can explain the terrain, duration, facilities and evacuation options so you can make an informed decision with your healthcare provider.

If we cancel because conditions are unsafe, we will offer a suitable alternative, reschedule where practical or provide a full refund. Winter routes and departure times may be adjusted at short notice to protect guests and crew.

Our standard private-boat terms provide a full refund when cancelled more than 48 hours before departure, 50% between 48 and 24 hours, and no refund within 24 hours or for a no-show. Your booking confirmation will state the applicable terms.

Unless otherwise stated, cancellation up to one week before departure receives a full refund; cancellation within one week receives 50%, while cancellation within 48 hours or a no-show is non-refundable. Larger bookings may require a deposit.

Yes, when weather, sea conditions, snow, transport or partner availability makes a change necessary. We preserve the core experience wherever possible and inform booked guests as soon as a material change is known.

Contact us immediately using the number in your confirmation. We will help where practical, but missed departures caused by late arrival are normally treated as a no-show.